Refund policy

Returns are available subject to the following conditions: 

• Items received are faulty, damaged or if the wrong product is sent. Returns are not available for change of mind, so please choose carefully. 
• Once the parcel is received, we will either refund the cost of the product or send a replacement depending on the concern. 

The following conditions will not be eligible for any refunds or returns: 

• The products have been opened or the customer has sampled and does not like the products. 
• The customer changes their mind or has made a mistake in their order.
• The customer did not familiarise themselves with the ingredients or other product information available on the product page before ordering.

If a refund or exchange is agreed upon, this will only be processed once the originalitems have been received back to the address supplied by emailing hello@locako.com.au